Frequently Asked Questions

Does National 1 Plumbing Have The Appropriate Licences For Trading?

Absolutely, National 1 Plumbing holds all the correct licences and registrations to conduct business within Adelaide and the SA regional areas.

Does the staff have the relevant qualifications and training?

All staff members are formally trained and qualified to meet the requirements at hand.

Does National 1 Plumbing have insurance?

  • Public liability insurance to 20 million dollars
  • Plant and vehicle insurance to cover on site vehicles and large plant

National 1 Plumbing offers same day service don’t they?

We pride ourselves on our follow through and follow up rate. We offer same day service for all domestic and commercial emergencies.

Is National 1 Plumbing connected with an industry association for credibility?

Yes we are members of HIA Housing Industry Association.

What are some of the other benefits that make National 1 Plumbing who they are?

  • We guarantee 100% work and service for every client.
  • There are NO hidden costs – formal explanation of the job before servicing.
  • Time management and continuity are high on our service priority.
  • We pride ourselves on customer satisfaction with long-lasting service relationships.
  • We have 46 staff in our team who are talented, professional and hard working.
  • We have dedicated account managers to assist you.
  • We have a comprehensive safety policy – employees and customers can sleep well at night knowing that the job will be carried out in a proper and safe manner.

Do your staff have security clearances?

  • Current National police clearances for all employees and inducted subcontractors
  • Upgraded DCSI clearances for all maintenance team members

What is National 1 Plumbing licence number?

Licence: BLD200348

ACN: 118 142 519

Work Health Safety?

We are compliant to Australian standards for Work Health Safety.

  • Adhere to AS/NZS ISO 9001:2008
  • Work Method Statements/JSA’s, Site Audits for every job
  • Testing & tagging of all electrical equipment 3 monthly
  • Formalised management plan

What Customer Service do you offer?

  • Dedicated account manager with a single point of contact for our customers
  • Customer service reports and JSA’s completed for each site visit, a copy of which is provided to the customer on completion of the job
  • Standard operating procedures written for all clients

Still Have Questions?