FAQ

• Dedicated account manager with a single point of contact for our customers
• Customer service reports and JSA’s completed for each site visit, a copy of which is provided to the customer on completion of the job
• Standard operating procedures written for all clients

We are compliant to Australian standards for Work Health Safety.

• Adhere to AS/NZS ISO 9001:2008
• Work Method Statements/JSA’s, Site Audits for every job
• Testing & tagging of all electrical equipment 3 monthly
• Formalised management plan

• Current National police clearances for all employees and inducted subcontractors
• Upgraded DCSI clearances for all maintenance team members

• We guarantee 100% work and service for every client.
• There are NO hidden costs – formal explanation of the job before servicing.
• Time management and continuity are high on our service priority.
• We pride ourselves on customer satisfaction with long-lasting service relationships.
• We have 46 staff in our team who are talented, professional and hard working.
• We have dedicated account managers to assist you.
• We have a comprehensive safety policy – employees and customers can sleep well at night knowing that the job will be carried out in a proper and safe manner.

Yes we are members of HIA Housing Industry Association.

We pride ourselves on our follow through and follow up rate. We offer same day service for all domestic and commercial emergencies.

• Public liability insurance to 20 million dollars
• Plant and vehicle insurance to cover on site vehicles and large plant

All staff members are formally trained and qualified to meet the requirements at hand.